Wanderlust Mobile Grooming LLC

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 Payment is due in full at the time of service. Wanderlust Mobile Grooming LLC accepts cash, check, Venmo, Cashapp, debit or credit as forms of payment. I understand that failure to provide payment upon completion of services may result in a delay or denial of future appointments. 

 I confirm that my pet is up to date on their rabies vaccination and agree to provide proof upon request.  

 I understand that grooming appointments are scheduled within a two-hour arrival window, and that factors such as traffic, weather, or the needs of other pets may affect the exact arrival time. I acknowledge that I will receive a reminder text three days before and again one day before the scheduled appointment, and I agree to confirm at least one of these messages. I also understand that I will be notified by text when the groomer is en route to my home. 

 If I need to cancel or reschedule, I agree to provide at least 48 hours’ notice. I understand that if I cancel within 48 hours or fail to show up for an appointment, I will be required to prepay a non-refundable 50% deposit to secure future bookings. This deposit will be applied to the next appointment but will be forfeited if another last-minute cancellation or no-show occurs. 

 I agree to disclose any and all known health conditions, sensitivities, or behavioral concerns about my pet. I understand that accurate and honest information is essential for ensuring the safety and comfort of my pet during grooming. I acknowledge that if my pet is a senior or has pre-existing medical conditions—including but not limited to arthritis, myositis, seizure disorders, heart or respiratory issues, anxiety, cognitive decline, mobility challenges, or skin conditions—there may be a higher risk of grooming-related complications. These may include fatigue, stress, physical discomfort, or medical episodes. I understand that Wanderlust Mobile Grooming LLC will take every precaution to ensure my pet’s safety but cannot be held responsible for issues arising from known or underlying health concerns. By signing this agreement, I release Wanderlust Mobile Grooming LLC from liability related to age or pre-existing conditions. 

 If my pet’s coat is severely matted, I understand that shaving may be required to safely and humanely remove the tangles. I acknowledge that matting can cause pain, skin irritation, and may conceal underlying skin problems. I give permission for the groomer to remove mats in the most appropriate and gentle way possible. I understand that there may be side effects from dematting or shaving, such as clipper burn, sensitivity, itchiness, or the exposure of previously hidden medical issues. I agree to pay an additional fee based on the severity of the matting. 

 If your pet is found to have a moderate to heavy flea infestation, grooming services will be halted immediately for the safety of our workspace and other clients. Your pet will be returned, and the appointment will need to be rescheduled after flea treatment has been completed.

If only a small number of fleas are discovered after grooming has already begun, services may proceed at the groomer’s discretion, and a $50 flea treatment fee will be added to the final bill to cover cleaning, sanitization, and product use. 

 I grant permission for Wanderlust Mobile Grooming LLC to photograph my pet during grooming and use the images for promotional purposes, including on social media, websites, or other marketing materials. I understand that these photos will not be used to misrepresent or mislead.